Frequently Asked Questions

Standard shipping typically takes 5-7 business days within the UK. International shipping can take 7-14 business days depending on the destination.

We offer a 30-day return policy for all non-personalized items. Items must be in their original condition with tags attached. Personalized items cannot be returned unless there is a defect or error on our part. For more detailed information, please view our <a href="/refund-policy" className="text-blue-600 dark:text-blue-400 hover:underline">complete refund policy</a>.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. Please note that international orders may be subject to customs fees and import duties.

Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account on our website.

We are committed to sustainability and ethical production. Our products are made with premium quality materials that are sustainably sourced wherever possible.

Care instructions vary by product. Specific care information is included on each product page and with your order. Generally, we recommend gentle washing and avoiding harsh chemicals.

Orders can be modified or canceled within 2 hours of placement. Please contact our customer service team immediately if you need to make changes.

Yes, we offer wholesale options for retailers. Please contact our sales team at [email protected] for more information.

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely.